Work effectiveness in relation with communication, workload, and work discipline

Abstract

This study aims to determine the effect of Aeronautical Communication Officer Competence, Workload, and Work Discipline on the Work Effectiveness of Apron Movement Service Personnel at Soekarno - Hatta International Airport Cengkareng. Data collection techniques were carried out by distributing questionnaires using a Likert measurement scale. This research was conducted on 68 respondents using a quantitative descriptive approach and hypothesis testing. The collected data was then analyzed using Structural Equation Modeling (SEM) analysis techniques through SmartPLS (Partial Least Square) software. The results of this study indicate that the Competence of Aeronautical Communication Officer, Workload and Work Discipline of Apron Movement Service Personnel have a positive and significant impact on the Work Effectiveness of Apron Movement Service Personnel at Soekarno - Hatta International Airport.