Social well-being, job satisfaction, organisational citizenship behaviour and intentions to leave in a utility organisation

Abstract

Orientation: Employee social well-being is likely to influence individual and organisational outcomes, especially in African countries where a high premium is often placed on one’s personhood being rooted in one’s relations with others. Research purpose: This study investigated the associations between social well-being, job satisfaction, organisational citizenship behaviour and intentions to leave in a South African utility organisation. Motivation for the study: Given the history of relationships amongst diverse people in South Africa, social well-being seems to be a critical component of the overall well-being of employees. However, few studies in South Africa have focused on social well-being in organisational contexts. Research approach/design and method: A cross-sectional survey design was used, targeting permanent employees in a South African utility organisation. Consenting participants (N = 403) completed previously validated measures of social well-being, job satisfaction, organisational citizenship behaviour and intentions to leave. Structural equation modelling was performed to test hypotheses. Main findings: Social well-being was positively associated with job satisfaction and organisational citizenship behaviour and negatively associated with intentions to leave. Social well-being indirectly affected organisational citizenship behaviour and intention to leave through job (dis)satisfaction. Practical/managerial implications: Managers and human resources practitioners are alerted to practical ways of sustaining employees’ social well-being such as by implementing tailor-made policies that support social aspects of well-being and by ensuring the alignment of well-being programmes with changing circumstances in the modern world of work. Originality/value-add: This study illuminated social well-being associations with selected outcomes in a developing African country workplace context.