Managing pain in emergency departments: An indicator of their quality and performance

Abstract

Emergency department's quality and performance improvement are national objectives. The implementation of a strategy for continuous quality and performance improvement requires federating all health care workers around an innovative project. Accreditation visit is one of the tools we can use. A unifying project requires defining shared values among health care workers. The fight against pain is one of the strong values. We need to use the pain management project as a way to review our organizations, evaluate our processes and simplify them, in order to achieve the objectives defined by a specific risk mapping. We present here the experience of our emergency departments for the management of pain of traumatic origin, the methods followed and the improvement tools put in place.