How to be Helpful on Online Support Forums?

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Abstract

Internet forums such as Reddit offer people a platform to ask for advice when they encounter various issues at work, school or in relationships. Telling helpful comments apart from unhelpful comments to these advice-seeking posts can help people and dialogue agents to become more helpful in offering advice. We propose a dataset that contains both helpful and unhelpful comments in response to such requests. We then relate helpfulness to the closely related construct of empathy. Finally, we analyze the language features that are associated with helpful and unhelpful comments.

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APA

Wang, Z., & Torres, P. (2022). How to be Helpful on Online Support Forums? In WNU 2022 - 4th Workshop of Narrative Understanding, Proceedings of the Workshop (pp. 20–28). Association for Computational Linguistics (ACL). https://doi.org/10.18653/v1/2022.wnu-1.3

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