Applying Lean Methodologies in Knowledge Creation: A Case in the Energy Sector

Abstract

This study aims to explore the value of using lean methodologies (LM) on knowledge creation (KC) and consequently business processes. The need for a proper, efficient, and effective mechanism to create knowledge is crucial for organizations' continuous improvement; this triggers stakeholder to utilize new technological solutions, like LM to boost knowledge creation and consequently sustain a continuous improvement in business processes. This study utilized semi-structured interview method with several openended and close-ended questions to get in-depth understanding of this stud objective. Five participants (lean and knowledge workers) of a leading organization in the energy sector were interviewed. Collected data analysed using thematic analysis. Results indicated that several LM add value to knowledge creation in the energy organization; Value Stream Mapping (VSM), Six Sigma and the A3 are the most frequently used as well as the most added value. The findings also indicated that the application of LM in KC, enhances business processes' efficiency and effectiveness, but limited on innovation. This study provides insights for researchers and practitioners to applying the Lean Methodologies in KM to enhance the effectiveness, efficiency, and innovation of the business processes.