Lean Six Sigma

Abstract

The Define phase of the DMAIC process is often skipped or short-changed, but is vital to the overall success of any Lean Six Sigma project. This is the phase where the current state, problem statement, and desired future state are determined and documented via the Project Charter. Xerox asks questions like: What problem are we trying to solve? What are the expected results if we solve the problem? How will we know if the problem is solved? How will success be measured? In most cases where imaging and repository services are involved, the problem relates to document management and access. Schools look to improve the ways documents are created, stored, accessed, and shared so they may accelerate and enhance work processes, share information more conveniently, and collaborate more effectively. As the project progresses and more information is collected in future phases, the problem statement developed in the Define phase is refined.