Blended Learning in Hospitality Education and Training: Review and Discussion

Abstract

The purpose of this paper is to examine current hotel training approaches and programs and to explore the potential impact of blended learning on hotel training, and discuss some possibilities. The paper is divided into three parts, introduction, literature review, and discussion. The analysis of the literature shows that it is feasible to use blended learning methods in hotels. This is followed by a discussion section in which a simple idea and design for a feasible, conceptual hotel training are presented, incorporating online courses and offline training. The paper concludes by presenting the importance and limitations of this paper and ultimately provides some direction for future research.