User Satisfaction Level on Implementation of SISKEUDES Application

Abstract

SISKEUDES is a village finance application developed in 2015 by the Financial and Development Supervisory Agency. The application of the new SISKEUDES application for several years has been implemented in South Sumatera and it can be determined that there is no measurement of user satisfaction. The purpose of this study was to measure the level of user satisfaction using the Green Pearson model which consists of variable ease of use, customization, download delay and content. The results of this study on the Customization variable had the highest score of 79%, which means that the SISKEUDES application is in line with the expectations of users in the display of attractive applications and the information presented is easily understood, especially by village finance operators. Whereas the User Satisfaction variable had the lowest value of 37%, which means that for now the SISKEUDES application cannot be accessed with media gadgets because this application can only be accessed by a computer or laptop with application that has been installed.