Evaluation of a case management program: Summary and integration of findings

Abstract

Of important note related to this evaluation is the fact the case management program that was the subject of this study was initiated only 2 years after the program began. The data were collected less than 3 years after the onset of the program. Most of the injured workers involved in the analysis entered the system less than 2 years from its inception. Thus, this is a developing program that has made a major commitment to examining its structures and functions as part of an effort to continue in its quality improvement. Therefore, this study provided a profile of this very young program, noted areas that seemed to be working well, and made recommendations based on the findings from this program evaluation study. A number of recurrent themes were noted in this careful and in depth analyses of this program. These themes serve to inform and instruct about the salient characteristics as well as the subtle intricacies of this complex system of services.