The development and management of organizational partner satisfaction

Abstract

While the development of a partner orientation is critical for the achievement of strategic organizational objectives, little is known about the components of such an orientation and how they impact on partner satisfaction in service operations contexts. The objective of this study is to establish the antecedents of partner satisfaction in a complex service operations context. The achievement of partner satisfaction can be seen as being particularly important, as it forms the basis for partners’ willingness to remain in a partnership. This is crucial in public sector contexts in which partnership work is usually concerned with the achievement of long-term strategic objectives.