An evaluation of e-government portals in Malaysia: The evolutionary perspective

Abstract

The study evaluates the functions of e-government portals in Malaysia based on the evolutionary perspective in terms of information display, provision of online services, tools for interaction, channels for participation, and opportunities for collaboration. Thirty-five e-government portals were selected, and content analyzed at two time points separated by 6 months. The study reveals that the e-government portals in Malaysia are information rich, interactive, and provide various types of online services. However, the channels for participation are limited and the opportunities for collaboration are totally absent. This study offers insights to government policy makers on ways to enhance public participation and collaboration while providing public services via e-government portals.