Cutting through the noise: Assessing tools that employ artificial intelligence

Abstract

The popularization of artificial intelligence (AI) represents a significant business opportunity for private actors developing tools and services aimed at research and higher education. Academic libraries are often at the receiving end of sales pitches for new tools and could benefit from guidance on how to assess them. Libraries’ assessment of tools is a valuable service to library stakeholders, many of whom may not have sufficient time, the necessary competencies or the inclination to explore the landscape of innovations promising to support their information needs and research endeavours. This article offers concrete guidance concerning what to consider when assessing whether to adopt, endorse and/or invest in innovative information and research tools that make use of AI. The main areas proposed for reflection concern (a) tool purpose, design and technical aspects; (b) information literacy, academic craftsmanship and integrity; (c) ethics and the political economy of AI.