A new model for assessing human resources with using the business excellence model

Abstract

The main objective of this research is to present a model to assess the situation of human resource management.To do this, the Organizational Excellence Model of performance appraisal has been selected among the other models. Thus, based on the criteria of the model, we will present a model to assess the performance of the human resource. Moreover, equipped with the mentioned model, the research will evaluate the existing gap in the human resource management of the studied organization and will offer some suggestions to improve the situations. In current era, the organizations will survive who can be responsible for the needs and wants of their customers and benefciaries. Using such models the organizations can evaluate the rate of their success in administering the improvement programs at different periods of times at one hand, and compare their performance with other (and best) organizations at the other hand. This research is an applied research in its objective, and it is a descriptive-analytic one in its data gathering. Since the subject of the research has been available for the researchers and the study has being done at the place of the research, so it is a feld study. According to the fndings of the research, the deepest gap is observable in the results of the customers and áhuman resource management customer resultsá and the ápeople resultsá.