Performance analysis of the quality of products for value-adding processes in virtual enterprises

Abstract

This contribution introduces one integral part of a comprehensive approach for the performance management in virtual enterprises by focusing the influencing factor "product quality" as one major performance parameter. This approach introduced as a meta-model is based on a value-adding process-related perspective and implies a sophisticated analysis regarding the origin of quality level deviations. In order to apply the approach, it is necessary to consider the specific structure of the cooperation. In this paper at first some important details on the conditional circumstances are explained. This includes the performance analysis approach and a short literature review. This is followed by a description of general requirements for modeling the approach. In the main section, the approach is explained in detail. © 2012 International Federation for Information Processing.