Evaluation of e-government LAKSA services to improve the interest of use of applications using Technology Acceptance Model (TAM)

Abstract

The government of Tangerang provides LAKSA (Layanan Aspirasi Kotak Suara Anda) which is a social media based on e-government service for the community to participate in giving aspirations and reporting problems surrounding Tangerang city environment. This study was conducted with the aim of evaluating and finding out the factors that influencing LAKSA adoption in Tangerang Live application. The effect on LAKSA adoption is explained using perceptions of beliefs, attitudes, and intentions of use that refer to the Technology Acceptance Model (TAM). The innovation factor also explains the influence of LAKSA adoption indirectly. Data processing and analysis in this research is using SEM-PLS (Structural Equation Model - Partial Least Square) method. The results of this study indicate that innovation has a positive effect on usability perception and perception of ease of use. The perception of usability and perceived ease of use have a positive effect on user attitudes. User attitude positively affects the intention to use technology.