OPTIMIZING PUBLIC SERVICES INCREASES TRUST COMMUNITY THROUGH RELIABILITY AND RESPONVIVENESS (CASE STUDY OF TANJUNG HARAPAN VILLAGE OFFICE SERVICES ALALAK DISTRICT BARITO KUALA REGENCY)

Abstract

Tanjung Harapan Village has potential can be optimized in the form of fertole rice fields, clean river water, swallow farms, and friendly people, but this village bid challenges in the form of badly damaged road infrastructure, so it need attention from public service from the Village Government. Road construction really supports increasing public confidence through community welfare so as not to endanger road users and tranportation of agricultural products in village communities. The porpuse of research is to determine the optimization of public service to increase public trust through reliability and responsiveness at the Tanjung Harapan Village office, Alalak District, Barito Kuala Regency, because village roads in this area are badly damaged and need attention from the local government. This research is also to determine the factors that influence public services to increase reliability and responsiveness at the Tanjung Harapan Village office, Alalak District, Barito Kuala Regency. The research method uses qualitative methods and qualitative descriptive research, while data collection techniques use observation, interviews, documentation an triangulation. The informants for this research werw 4 people, namely the Village Head as key informant and the other informant were Head of the Village Government Section, the Head of the Community Welfare Section and 1 person from the village community. The data analysis technique uses interactive analysis starting from data collection, data reduction, data presentation, drawing conclusion an verification. The research results show that village office public service can increase public trust through reliability and responsiveness. Factors that influence the reliability and responsiveness of Tanjung Harapan village services include the availability of resources, competency of village officials, slow support from local government, coordination anf community participation. Keywords : Village Government; Reliability; ResponsivenessDesa Tanjung Harapan memiliki potensi yag dapat dioptimalkan berupa sawah yang subur, air sungai yang bersih, peternakan Burung Walet, dan masyarakat yang ramah, namun desa ini menghadapi tantangan besar berupa infrasrtuktur jalan yang rusak parah, sehingga perlu perhatian pelayanan publik dari Pemerintah Desa. Pembangunan jalan sangat mendukung meningkatkan kepercayaan masyarakat menlalui kesejahteraan masyarakat agar tidak membahayakan pengguna jalan dan trasportasi angkutan hasil pertanian masyarakat desa. Tujuan penelitian untuk mengetahui optimalisasi pelayanan publik meningkatkan kepercayaan masyarakat melalui reliability dan responsiveness pada Kantor Desa Tanjung Harapan Kecamatan Alalak Kabupaten Barito Kuala. Penelitian ini juga untuk mengetahui faktor-faktor yang mempengaruhi pelayanan publik meningkatkan reliability dan responsiveness pada Kantor Desa Tanjung Harapan Kecamatan Alalak Kabupaten Barito Kuala. Metode penelitian menggunakan metode kualitatif, dan jenis penelitian deskriptif kualitatif, sedangkan untuk teknik pengumpulan data melalui observasi, wawancara, dokumentasi dan triangulasi. Informan penelitian ini sebanyak 4 orang yaitu Kepala Desa sebagai key informan dan informan lainnya adalah Kepala Seksi Pemerintahan Desa, Kepala Seksi Kesejahteraan Masyarakat dan 1 orang masyarakat desa. Teknik analisis data menggunakan analisis interaktif mulai dari pengumpulan data, mereduksi data, penyajian data, penarikan kesimpulan dan verifikasi. Hasil penelitian menunjukan bahwa pelayanan publik kantor desa dapat meningkatkan kepercayaan masyarakat melalui reliability dan responsiveness Faktor-faktor yang mempengaruhi reliability dan responsiveness pelayanan desa Tanjung Harapan meliputi ketersediaan sunberdaya, kompetensi aparatur desa, dukungan dari pemerintah daerah yang lamban, koordinasi dan partisipasi masyarakat. Kata Kunci: Pemerintah Desa, Reliability, Responsiveness