International Examples of Large-Scale Systems - Theory and Practice II:A Case Study of Managing IT Outsourcing Partnerships in Asia

Abstract

This case study describes an Asian Information Technology {(IT)} outsourcing partnership in the discrete manufacturing industry. Interviews with business and {IT} executives of both the Outsourcing Company and the {IT} Services Supplier provided the necessary insights. Nowadays many organizations in discrete manufacturing move their plants to Asian countries or other lower wages countries. Most {IT} services suppliers in Asia are relatively inexperienced with the management of {IT} outsourcing relationships. However, not only are the {IT} services suppliers inexperienced, the outsourcing companies do not have a track record in managing {IT} outsourcing relationships. Cultural issues also play an important role, especially power distance and collectivism. Contrary to the level of experience, cultural factor do not change over a few years. This article aims to provide a better understanding of managing {IT} outsourcing partnerships in developing Asian countries on the basis of an {IT} outsourcing partnership model.