The Human-Centredness Metric: Early Assessment of the Quality of Human-Centred Design Activities

Abstract

Human-centred design as a research field is characterised by multidisciplinarity and a variety of many similar methods. Previous research attempted to classify existing methods into groups and categories, e.g., according to the degree of user involvement. The research question here is the following: How can human-centredness be measured and evaluated based on resulting product concepts? The goal of the paper is to present and apply a new metric—the Human-Centredness Metric (HCM)—for the early estimation of the quality of any human-centred activity based on the four goals of human-centred design. HCM was employed to evaluate 16 concepts, utilising a 4-point Likert scale, covering four different everyday products that were created by four students, which used three different human-centred design methods for this. The first concept was created without the application of any additional human-centred design method. The results illuminated trends regarding the impact of additional human-centred design methods on the HCM score. However, statistical significance remained elusive, potentially due to a series of limitations such as concept complexity, the small number of concepts, and the early developmental stage. The study’s limitations underscore the need for refined items and expanded samples to better gauge the impact of human-centred methods on product development.