Behavioral aspects of organizational effectiveness: Emotional intelligence, organizational citizenship behavior, and their relationship roles

Abstract

The article examines the constructs of emotional intelligence and organizational citizenship behavior and their role in practicing behaviors that increase organizational effectiveness. After outlining these terms and the connection between them a study is presented covering a group of 110 operational managers from eight different manufacturing companies. For this purpose, psychometric questionnaires 3D ECI (3-Dimensional Emotional Competencies Inventory) and organizational citizenship behavior (OCB) – C Scale (Organizational Citizenship Behavior – Checklist Scale) were used. The results of the study show correlations between individual competencies of emotional intelligence such as Maintaining Relationships and Managing Social Situations within the dimensions of organizational citizenship behavior. The correlations are discussed from the point of their practical implementation in HR practices such as recruitment, the creation of competency models, career paths, course training, and development programs.