The Influence of Communication, Education and Training on Employee Performance through Motivation

Abstract

Employee performance plays an important role in improving public services. There are several factors that affect employee performance, including communication, education and training, and motivation. This study aims to: examine the effect of communication and education and training on motivation; examine the effect of communication, education and training, and motivation on employee performance; and examine the effect of communication on employee performance through motivation; and examine the effect of education and training on employee performance through motivation. The study population was 99 employees at the civil service police unit (SATPOL PP) of Mojokerto Regency, East Java, Indonesia. While determining the number of samples using saturated sampling techniques, namely all populations are taken as samples. Data collection using questionnaires distributed directly to respondents. The data analysis technique uses SEM PLS. The results concluded that communication, education and training, and motivation have a positive and significant effect on employee performance. When communication runs smoothly, education and training are carried out consistently and motivation is strengthened, employee performance will also increase. However, motivation as a mediating variable cannot play an optimal role in explaining the effect of communication on employee performance while motivation can play an optimal role in explaining the effect of education and training on employee performance.