Tools to support voice user interface design

Abstract

As Voice User Interfaces gain popularity and appear in many devices in the commercial market (such as Google Home, Amazon Alexa, Siri, etc), designers must address the new usability challenges that come with using voice as a primary form of interaction. There is currently a lack of tools and resources that guide both current and new usability experts in building usable VUIs. My research seeks to identify and fill the gaps in VUI design resources in HCI. To date, I have conducted a series of meta-analyses and studies with both VUI and non-VUI usability experts that explore the gaps in design knowledge for Voice User Interfaces. I describe this currently completed research and how it guides my primary research goal of developing tools and resources to aid usability experts and designers in filling these design knowledge gaps.