A review of literature on service quality and customer satisfaction of public transport service industry

Abstract

Gujarat State Road Transport Corporation provides public transport services. GSRTC has made a significant contribution to the development of Gujarat or India. GSRTC Transport Service provides a very useful service for the common person as well as for the students. The purpose of this study is to examine services of Gujarat State Road Transport Corporation in Gujarat. This study conducted by some sampling. This study taken factor affecting of services of Gujarat State Road Transport Corporation towards the passengers in Gujarat. This study has been done on how much satisfaction the passenger gets under the service of GSRTC. The study has taken samples from various depots in Saurashtra. What is the satisfaction of the passenger according to the service provided by GSRTC? It has been studied