Understanding challenges of performance measurement in a public university: Evidence from Sudan

Abstract

This paper aims to understand the challenges of performance measurement implementation in higher education sector in Sudan. A qualitative case study approach is used in this study in which 23 semi-structured interviews with both internal and external administrators and directors were conducted. Documentary materials and observations are also employed to support the data generated from the interviews. The case findings reveal that several performance measurement practices in the University are adopted in a ceremonial way, which are driven by external pressure. An absence of clear strategies and plans to translate its mission and vision into workable programmes, the resistance to changes in an already established system of administration, insufficient governmental funding, and the lack of competent personnel in the field of quality and self-evaluation are the major challenges of performance measurement in the case University. Hence, the management of the University should work more closely with the concerned governmental authorities to control and overcome these challenges for successful implementation of performance measurement systems.