Abstract
Facebook has the most active users as compared to any other social network. Despite its popularity, in recent years Facebook has been criticized for failing to develop user experience ("UX") continually. This failure resulted in a decrease in active users. In this study, 20 students and workers were interviewed to explore how Facebook users are currently using the app and changes that they experienced from their initial usage. The data generated by these interviews revealed not only challenges but also opportunities related to the user experience of social networks. This study would provide insights into the latest UX problems associated with the use of social networks and design guidelines for UX designers to overcome these problems as well.
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CITATION STYLE
Yoo, Y., Kang, Y. A., Jung, J., & Kim, W. (2019). Revisiting facebook: A study on changes in social network usage. In Proceedings of the 21st International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2019. Association for Computing Machinery, Inc. https://doi.org/10.1145/3338286.3344393
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