Priority analysis of community complaints through E-government based on social media

Abstract

Now days in this modern era of globalization, the development of information and communication technology has offered solutions to improve public service performance. This also provides new innovations for the government to be able to offer the latest solutions in improving its services. This report discusses research based on Presidential Instruction No. 3 of 2003 concerning national policies and strategies for the development of e-Government, various regions began to develop the application. The case is discussed about the application of e government in Tangerang city. LAKSA is a feature for the people of Tangerang City to convey their aspirations, aim to the government can effectively and efficiently fulfill the needs of the city of Tangerang. With this prosperity, the government response is needed in accordance with the level of urgency of the complaints conveyed by the community. This research will compare the methods that can be used to solve this problem, namely Naive Bayes and decision trees.