Effect of Demographic Variables on Emotional Intelligence Level in Banking Sector

Abstract

The Objective of the research was to find the differences in emotional intelligence level with regard to demographic variables pertaining to age, gender, Education level and Length of service among bank employees in India. Sample consisted of 500 respondents who are working in banks in India. Geno’s Emotional Intelligence Inventory (Genos – EI) tool was used to gather data from respondents and collected data were analysed using SPSS-16. One way Anova and t test were used to analyse data. Results confide that there is no significant difference in emotional intelligence levels with respect to age, gender, education level and length of service. Emotional intelligence training should be imparted on an regular basis, so that the employees working in banking sector will be able to handle the customers which in turn will benefit the organisation as well as the customer.