Program management approach for large-scale information technology development projects: a case study

Abstract

This case study presents the program management approach in managing large-scale information technology projects. Using the case of ACME Solutions Ltd., a large software development company, the authors first emphasize on the need to use program management over project management when managing related multiple information technology projects. Then, they explain the program lifecycle in this company and discuss the ‘process’ and ‘people’ related challenges across the program stages. Broadly, they observe that there is a lack of coordination between the stakeholders and processes of the program. Recommendations to overcome these limitations are discussed.