The Municipality’s Role in a Smart Internet of Things Ecosystem

Abstract

This article explores how municipalities plan and utilize internet of things (IoT) for smart city development, as well as how they collaborate with actors in the IoT ecosystem. To do so, in-depth interviews and secondary information are collected from municipalities in Norway. Overall, the empirical findings confirm that IoT has the potential to make municipalities smarter by improving public services, efficiency of internal management, and service delivery. The findings from this study are novel and can help executives to gain practical insight into the theory-heavy subject of smart city development in small and medium-sized municipalities.