MIS Based on IoT and Cloud Services: Governmental Organizations Perspective

Abstract

Management information systems (MIS) form an important element in the overall use and leverage of technology by organisations. This article focuses on the impact of management information systems on the performance of governmental organisations. MIS has had significant influence on organisations in general, and has also led to challenges for many organisations. The research provides a review and evaluation of the MIS impact on governmental organisations in general and on the performance of the governmental organisations in particular. A systematic literature review was conducted to determine the impacts of MIS on the performance of governmental organisations. The review in this research showed that there are significant benefits in the use of MIS for governmental organisations. The questionnaire and an online survey by Google forms have been used to gather the data. The primary research conducted on the factors that impact performance identified the key factors as hardware and software, individuals and procedures, network within the organisations, and error reduction. The results indicated the strength of the impact of hardware and software, Individual and procedures and network on the performance of governmental organisations. In addition, the results are significant meaning that the null hypothesis is rejected. Furthermore, the research identified the key mediators of quality of information and quality of service as contributing to the impact of the factors on the performance of governmental organisations. With the advancement of technology and the requirements of governmental organisations to manage and use an extensive volume of data and information on the public, it has become imperative for governmental organisations to have MIS capabilities to have an effective delivery system of public services. Governmental organisations should have a clear evaluation process to understand quantitative and qualitative impacts from MIS capabilities to support decisionmaking in relation to the investments and costs in having extensive MIS capabilities.