WORLD CLASS MANUFACTURING (WCM) MODEL AND OPERATIONAL PERFORMANCE INDICATORS: COMPARISON BETWEEN WCM FIRMS

Abstract

World Class Manufacturing is an application system that combines best practices which are compatible with each other so that businesses can continue their activities systematically. WCM model has ten operational pillars. In this study, the operational pillars of the WCM model and the performance indicators in which the applications of these pillars are followed are elaborated. The study was designed to monitor operational performance in the WCM model with the help of Key Performance Indicators (KPI) and investigate the effects of operational pillars and performance indicators on total WCM performance. In the research part of the study, two different WCM operator firms are compared and their KPIs are shared.