ERP Performance Measurement AT PT Hero Supermarket using the IT Balanced Scorecard Method

Abstract

The company realizes that IT plays an important role in advancing business processes in the company, one of the breakthroughs made by this division is to use ERP in the company for work efficiency and reduce company costs, but with time the company is unable to achieve sales targets, while we know that ERP (SAP) is not cheap, with this problem we conduct research assisted by the Balanced Scorecard IT method, we can measure ERP performance that is already running. With four perspectives we measure ERP performance in a company. We disseminate data to 186 respondents to see whether ERP performance is good, then we get results from these four perspectives that support the performance of the ERP system. The results of this study are given to management to see whether the ERP performance that has been used is good or not, after that we can determine what should be done by the management