E-government benchmarking in European Union: A multicriteria extreme ranking approach

Abstract

E-government benchmarking is being conducted by various organizations but its assessment is based on a limited number of indicators and does not highlight the multidimensional nature of the electronically provided services. This paper outlines a multicriteria evaluation system based on four points of view: (1) infrastructures, (2) investments, (3) e-processes, and (4) users' attitude in order to evaluate European Union countries. In this paper, twenty one European Union countries are evaluated and ranked over their e-government progress. Their ranking is obtained through an additive value model which is assessed by an ordinal regression method and the use of the decision support system MIIDAS. In order to obtain robust evaluations, given the incomplete determination of inter-criteria model parameters, the extreme ranking analysis method, based on powerful mathematical programming techniques, has been applied to estimate each country's best and worst possible ranking position. © IFIP International Federation for Information Processing 2013.