From Point A to Point B: Identity-Informed Safety in Navigation Technology

Abstract

HCI scholars have explored how safety and mobility intersect in urban environments, particularly for women and people with disabilities. However, existing work has yet to explore how intersecting identities shape perceptions of safety and navigation strategies. To better understand these relationships, we conducted 12 semi-structured interviews with a diverse group of Seattle residents who regularly navigate the city. Age, gender, race, ability, and addiction recovery shaped how participants characterized a route's safety and their navigation practices. Technology served multiple roles in safe navigation - some in tension - by surfacing route information, distracting from surroundings, and empowering decision-making. Our findings highlight opportunities for future research and navigational technology design to meet the needs of differing safety experiences by incorporating personalization, relevant data, and guidance.