Employee retention in selected spanish hotels: Motivation and satisfaction

Abstract

The purpose of this study is to understand internal main activities in Spanish hotels that managers use to maintain a good working climate and to compare them with the Herzberg's Two Factor Theory of satisfaction in hospitality business environment. This analysis shows the fact of motivation factor which can influence an individual employee commitment in order to increase internal satisfaction, improve the performance and avoid the staff fluctuation in hospitality environment. For qualitative interviews there were selected full-Time employed managers working in five-and four-stars hotels in Barcelona. The obtained results and comparison demonstrated that the analyzed perspectives lead to a higher efficacy, loyalty, and individual performance in the area of chosen three dimensions: strategy, communication, and common feedback, only to motivated employees. The results would support the importance of effective implementation of these three dimensions and implications for Czech hospitality organizations.