The Influence of E-Payment and E-Commerce Services on Supply Chain Performance MSMEs

Abstract

This study aims to examine the influence of e-payment and e-commerce services on MSME supply chain performance. A quantitative method was used by distributing questionnaires to 100 selected MSME respondents that utilize e-payment and e-commerce. The sampling technique applied was purposive sampling. SPSS version 26 was used for data analysis, specifically multiple linear regression. The findings show that e-payment and e-commerce services have a favorable and significant impact on the functioning of MSME supply chains. E-payment improves transaction efficiency and accelerates supplier payments, while e-commerce expands market reach and enhances distribution. These findings highlight the strategic role of digital services in strengthening supply chain performance among MSMEs.