Mitigating knowledge-sharing risks among ICT knowledge workers in the government sector

Abstract

Purpose: This study aims to assess the knowledge-sharing risks and controls in the government sector from the knowledge workers’ perspective. Design/methodology/approach: This qualitative study combines two techniques. First, the study uses the Delphi technique to identify the risks and rank them. Second, the study used a follow-up interview approach to identify the needed controls to mitigate these identified risks. Findings: The Delphi study revealed the top knowledge-sharing risks are related to organizational and individual risks. Furthermore, the study identified the top controls that needed to mitigate these identified risks from technology, process and people dimensions. The study findings suggested that implementing controls on people and processes is the most important, and the focus must be on them, especially in the government sector. Originality/value: The study offers several practical implications for the government sector to establish a knowledge-sharing risks management strategy. Such study has been given little attention in previous research, especially in developing countries.