Transformational Change in Health Care Through Operational Excellence

Abstract

ᅟThe USA has one of the most expensive health care delivery systems in the world. As a result, US hospitals are focusing on improving operational efficiency and safety in order to deliver higher value, in terms of outcomes, experiences, and costs. The kinds of change that are required are transformational in nature. Transformational change is a kind of continuous change that represents a fundamental shift in the priorities, strategies, and culture of an organization. Herein, we will review the concept of operational excellence as one management approach that has been used to achieve transformational change. Operational excellence is really about achieving process reliability through continuous process improvement, which translates to better outcomes, better experiences, and lower costs.