IMPACT OF FACILITY CHARACTERISTICS ON PATIENT SAFETY, PATIENT EXPERIENCE, AND SERVICE AVAILABILITY FOR PROCEDURES IN HOSPITALS

Abstract

BACKGROUND AND AIM The objective of my project was to determine the impact of facility characteristics on patient safety, patient experience, and service availability for procedures in hospitals. METHODOLOGY This study was a cross sectional survey and sampling technique used was convenient sampling. Population of 105 individuals with age 21- 50 was taken. In order to collect data, the self-developed questionnaire was used. The obtained data were analyzed by using SPSS 25.0. RESULTS Among 105, many participants have experience of stay in hospitals. 10% strongly agree that staff response is satisfactory to patients who reached the hospital in an emergency. Many of them were agree that Doctors are available for patients admitted to the hospital. 30% of them agree that a comfortable environment is maintained in wards for patients. Half of them were agree that counseling by the doctor to patients and caregivers for treatment procedures is satisfactory. CONCLUSIONS Doctors are available for patients and counselling by them is satisfactory. Lab test results are valid and timely. Pharmacy, bed facility and ambulances are easily available. Lab tests cost is not affordable. Moreover, most of the people prefer private hospitals than government hospitals due to their best services availability. KEYWORS Safety management, patient experience, Diagnostic equipment, medical staff, hospitals.