Awareness of E-government Related Small Business Development Services in Cape Town

Abstract

Small businesses are widely regarded by national and international bodies, including the South African government, as an “engine of economic growth”. However, much available evidence suggests that establishing a new small business in South Africa is difficult because of a lack of appropriate support. The project reported here set out to examine the actual support that has been available, and the viewpoints of both the support service providers and the intended beneficiaries – small business owners and managers. It was found that government-based services were predominant in the minds of small businesses and other involved parties, and that much of the interest in these services was based on use of the Internet, in the context of “e-Government”. However, despite claims of success by service providers, it is found that many small businesses are not aware of available support services, and that where they are known there is scepticism about the benefits of engaging with them. Problems therefore centre around a lack of awareness of available services, and a lack of proper engagement between the parties involved.