PENGARUH WORK-LIFE BALANCE TERHADAP EMPLOYEE RETENTION DENGAN JOB SATISFACTION SEBAGAI VARIABEL MEDIASI

Abstract

The objective of this research is to identify the effects of work-life balance and job satisfaction on employee retention at the main branch office of PT BCA in Malang. This causal associative study elucidates the causal relationship between the research variables. Using total sampling, all 103 population members, employees of the said office, were involved as the respondents. The research instrument has been tested, and the data was processed using descriptive statistics analysis and path analysis in SmartPLS 3.0. this study finds that work-life balance positively and significantly affects employee retention, that work-life balance positively and significantly influences job satisfaction, that job satisfaction positively and significantly affects employee retention, and that work-life balance indirectly influences employee retention through the mediation of job satisfaction. Based in these findings, the main branch office of PT BCA in Malang is suggested to maintain and improve the employees’ work-life balance and job satisfaction in order to enhance employee retention.