The impact of translation modality on user experience: an eye-tracking study of the Microsoft Word user interface

9Citations
Citations of this article
38Readers
Mendeley users who have this article in their library.

This article is free to access.

Abstract

This paper presents results of the effect of different translation modalities on users when working with the Microsoft Word user interface. An experimental study was set up with 84 Japanese, German, Spanish, and English native speakers working with Microsoft Word in three modalities: the published translated version, a machine translated (MT) version (with unedited MT strings incorporated into the MS Word interface) and the published English version. An eye-tracker measured the cognitive load and usability according to the ISO/TR 16982 guidelines: i.e., effectiveness, efficiency, and satisfaction followed by retrospective think-aloud protocol. The results show that the users’ effectiveness (number of tasks completed) does not significantly differ due to the translation modality. However, their efficiency (time for task completion) and self-reported satisfaction are significantly higher when working with the released product as opposed to the unedited MT version, especially when participants are less experienced. The eye-tracking results show that users experience a higher cognitive load when working with MT and with the human-translated versions as opposed to the English original. The results suggest that language and translation modality play a significant role in the usability of software products whether users complete the given tasks or not and even if they are unaware that MT was used to translate the interface.

Cite

CITATION STYLE

APA

Guerberof Arenas, A., Moorkens, J., & O’Brien, S. (2021). The impact of translation modality on user experience: an eye-tracking study of the Microsoft Word user interface. Machine Translation, 35(2), 205–237. https://doi.org/10.1007/s10590-021-09267-z

Register to see more suggestions

Mendeley helps you to discover research relevant for your work.

Already have an account?

Save time finding and organizing research with Mendeley

Sign up for free