EVALUATION OF THE ACCESSIBILITY OF KENYA E-GOVERNMENT WEBSITES IN THE NAIROBI CENTRAL BUSINESS DISTRICT

Abstract

Purpose: The purpose of this study was to evaluate the accessibility of Kenya E-Government Websites in the Nairobi Central Business District.Methodology: This study adopted a descriptive survey design. The targeted population of this study was all cyber cafés management/owners and their users. This study used stratified random sampling. A sample size of 384 respondents was used. The questionnaire was the instrument for data collection. Questionnaires were issued to the respondents through self-introduction. Frequencies, descriptive statistics and inferential statistics were used. Microsoft excel were also used to complement SPSS.Results: This further means that ICT literacy influenced Government websites accessibility as supported by a p value of 0.000. Results also revealed that ICT delivery channel influenced Government websites accessibility as supported by a p value of 0.000. Further, results revealed that disability was statistically significant in explaining or predicting the accessibility of e-government websites as evidenced by p value of 0.000.Unique contribution to theory, practice and policy: The study recommends that Government website should accommodate facilities for persons with disabilities. It is therefore recommended that Government policy makers should review existing knowledge disseminations regulations within Government with the aim of relaxing regulations on information dissemination. This will build a culture of information openness between the Government and citizens. In other words the Government should maximize information dissemination through their websites.