Civility saves lives: explaining why behaviour matters

Abstract

In its simplest form, civility is about how we treat each other. In high-pressure, ultra-dynamic workplaces, such as medical and veterinary healthcare, behaviours such as incivility can become commonplace. This article outlines the impact of incivility on colleagues, clients and patients, and explains how people may respond to this type of behaviour. It also discusses how best to address incivility in practice and offers tips on creating a supportive environment.