KANO Model-Enabled Performance Evaluation of Urban Public Sports Services

Abstract

Starting from the goal of overall equalization of basic public services by 2035 as proposed in the report of the 19th Party Congress, firstly the research history of the equalization of public sports services in China is analyzed in stages, and a solid theoretical foundation is laid for the construction of the evaluation index system. Secondly, the performance evaluation system of urban public sports services, which is based on KANO model, is constructed by combining the current development status of public sports services in China. Additionally, fuzzy KANO model is used to analyze and categorize the collected indicators and establish a user-oriented evaluation index system. Finally, an empirical study was conducted on a region using the evaluation system, and the results showed that the degree of equalization of public sports services in the region was achieved to a high degree and was basically close to reaching the target requirement of equalization.