Exploring User Experience with Voice Assistants: Impact of Prior Experience on Voice Assistants

Abstract

Voice assistants (VA) like Siri, Alexa, Cortana, and Google Assistant are on the rise, and are currently integrated into smartphones, and dedicated home speakers. They handle various tasks through voice commands, from home automation, emails to calendars.in general we can say the VA change how we interact with technology, hence benefiting diverse users. To reap more benefit of the VA, It is crucial to emphasize user-centric research as a focus, in addition to the technical advancements especially given the abundance of commercial VA. Each VA is unique and different, and the option of which one to acquire still remains a topic for discussion. However, prior experience affect the use of technology but if that also affect VA is still yet uncovered. This study aim to uncover how prior experience affect the user experience while using multiple VA, which ultimately affect their overall preference. Understanding VA user experience is crucial as they integrate further into our lives. Researchers and Manufacturers must consider user preferences for broader adoption, hence this study reveal more insights into how VA cater to both experienced and non-experienced users (First timers).