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Journal ArticleOPEN ACCESS

Service Quality in the Hospitality Industry

  • Al Ababneh M
Journal of Tourism & Hospitality (2017) 06(01)
DOI: 10.4172/2167-0269.1000e133
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Abstract

Examines the dimensions of service quality in the hospital-ity industry by extending the SERVQUAL scale to include eight new items that specifically pertain to the hospitality industry, subsequently referred to as HOLSERV.

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APA

Al Ababneh, M. M. (2017). Service Quality in the Hospitality Industry. Journal of Tourism & Hospitality, 06(01). https://doi.org/10.4172/2167-0269.1000e133

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