Leveraging Artificial Intelligence for Sustainable Tutoring and Dropout Prevention in Higher Education: A Scoping Review on Digital Transformation

Abstract

The increasing integration of artificial intelligence into educational processes offers new opportunities to address critical issues in higher education, such as student dropout, academic underperformance, and the need for personalized tutoring. This scoping review aims to map the scientific literature on the use of AI techniques to predict academic performance, risk of dropout, and the need for academic advising, with an emphasis on e-learning or technology-mediated environments. The study follows the Joanna Briggs Institute PCC strategy, and the review was reported following the PRISMA-ScR checklist for search reporting. A total of 63 peer-reviewed empirical studies (2019–2025) were included after systematic filtering from the Scopus and Web of Science databases. The findings reveal that supervised machine learning models, such as decision trees, random forests, and neural networks, dominate the field, with an emerging interest in deep learning, transfer learning, and explainable AI. Academic, behavioral, emotional, and contextual variables are integrated into increasingly complex and interpretable models. Most studies focus on undergraduate students in digital and hybrid learning contexts, particularly in regions with high dropout rates. The review highlights the potential of AI to enable early intervention and improve the effectiveness of tutoring systems, while noting limitations such as lack of model generalization and ethical concerns. Recommendations are provided for future research and institutional integration.