Factors Influencing the Successful Adoption of Decision Support Systems: The Context of Aqaba Special Economic Zone Authority

Abstract

This research aimed to examine the main factors that influence the successful adoption of Decision Support Systems (DSS) in the Aqaba Special Economic Zone Authority (ASEZA). It investigated a set of factors which are; System Characteristics (Perceived Ease of Use (PEOU) & Perceived usefulness (PU)), Technical Aspects (information technology infrastructure & information systems interoperability), and Organizational Aspects (top management support (TMS), management style (MS), & organizational structure (OS)). A questionnaire was distributed to a sample of (161) respondents to collect primary data, & based on a convenience sample the response rate was about 79%. Furthermore, the findings were analyzed using the Statistical Package for Social Software (SPSS), with an R2 of 35.3%, linear Multiple Regression analysis revealed that all research variables have significant effect on successful adoption of DSS. The results indicated that PU & IT infrastructures have a positive & significant influence on the successful adoption of DSS. Whereas, PEOU, IS interoperability, TMS, MS, & OS have no significant influence on the successful adoption of DSS. Finally, the findings indicated that no significant statistical differences existed between respondents' perceptions towards DSS adoption in terms of their demographic characteristics. Based on the research findings & conclusions, a number of recommendations & future research suggestions are proposed. PUBLICATION ABSTRACT