effectiveness of the problem solving method on learning outcomes of the English course for room division operation during the COVID-19 pandemic

Abstract

This study aims to determine how much effective problem-solving methods are in the third semester of English learning outcomes in the Hospitality Study Program, Tourism Department, Bali State Polytechnic during the Covid-19 pandemic. The background in this study is the lack of student enjoyment in English, inappropriate learning strategies, and the lack of developing student creativity in the learning process. This type of research is quantitative research. Data collection techniques using observation, tests, and documentation. Participants consisted of 60 (29 male and 31 female) third-semester students of the Diploma 3 Program, Hospitality, Bali State Polytechnic, 2020/2021 academic year. The data were collected through a classroom action-based research procedure starting from planning, acting, observing, and reflecting. Through the quasi-experimental design, the collected data were analyzed using paired t-tests and mixed design ANCOVA to identify any significant improvement after the administration of the action. Furthermore, the qualitative data were analyzed based on the results of observations during the giving of the action and the results of the questionnaire.