The impact of business process modelling on the companies’ efficiency under Covid-19 conditions

Abstract

The purpose of this study is to form a methodological approach to assessing the impact of the effectiveness of business process modelling under the COVID-19 pandemic, which creates an opportunity to diagnose the impact of business modelling results on the company’s activities, as well as to make justified management decisions concerning the integrated development of the most relevant and significant business components of the model. The research methodology consists of correlation and regression analysis, scenario modelling, and hierarchical synthesis. The research was carried out according to the materials from 16 road transport companies in Ukraine engaged in cargo transportation. Determination of the effectiveness indicators of business processes modelling per their quality, cost, and speed made it possible to identify leaders and outsiders among the companies under study based on the specified parameters. Regression analysis proves that the speed of business processes is the most significant factor in modelling efficiency for the surveyed companies. According to the determination of the impact of the business processes modelling effectiveness on the companies’ financial efficiency and productivity, the connection between these indicators was diagnosed under the COVID-19 pandemic. The most effective scenario for the vast majority of the studied companies under the pandemic circumstances is one that focuses on the cost and speed of business processes. Modelling business processes based on the scenario of concentration on the cost and speed indicators of business processes have the highest positive effect of their modelling, which contributes to increasing the financial efficiency and productivity of the companies under study. The study confirms the need for integrated business processes modelling, which considers different combinations of the resulting indicators and contributes to increasing the efficiency of business processes modelling and the companies’ financial efficiency and productivity under the COVID-19 pandemic.